Complaints Procedure

Because we take your input very seriously, your comments are brought to the attention of management who review them in light of your inspection report. The inspector responsible for conducting your inspection is also consulted, so that you do not worry unnecessarily. Management make every attempt to personally contact you to respond promptly to your concerns . What's more, management follow up with a site visit where appropriate. We understand that often it's the personal face-to-face contact which is important in dispelling any misunderstandings or resolving issues.

To let us know of any issues you may have whether positive or negative, please complete this form and send it to us.

We also encourage you to seek the advice of the Building Services Authority for a second opinion.

Should you have any concerns with the inspection or report, then you should immediately contact ABIS on 07 3203 4888.

If your concerns cannot be resolved, then written Notice clearly outlining your claim must be delivered to our office at 308/7 Clunies Ross Court EIGHT MILE PLAINS QLD 4113 within ten (10) working days of your initial contact with ABIS in relation to your concern.

ABIS will contact you to visit the inspected property within twenty one (21) days of your letter of claim.

Providing full access to the property has been given for further investigation, we will respond to your claim in writing within twenty one (21) days of this investigation.