How We Make Sure Your Inspection Goes Smoothly
We'll start by asking you some questions which, for your convenience, we keep to a minimum. Once we have all the information we need to thoroughly conduct your inspection, you can relax... we take care of everything for you.
Payment of Fees
We accept the following methods of payment Visa or Mastercard, Credit or Debit is suitable, and your payment will be processed at 3.00pm the working day prior to the inspection. Payment via bank transfer is also available, please ask our customer service team for more details.
We recognise that cancellations are sometimes unforeseen. We make every effort not to burden you with avoidable expense, however ABIS reserves the right to charge a cancellation fee of up to half of the quoted price for the booking if your inspection is cancelled within 24 hours of the scheduled time. A non-refundable administration fee of $165 will be charged if an inspection is rescheduled or cancelled within 48 hours of the confirmed time.
Scheduling & Arranging Your Inspection
After booking with us, we contact your agent. We also organise the appointment with your inspector. And if the property is currently occupied by tenants we make sure that they are given sufficient notice and agree to the proposed time.
We continue to follow your inspection right through from booking to report delivery to ensure everything goes smoothly for you.
We Value Your Time
Your time is very important to you, and that makes it important to us. Your inspector will do everything possible to be on time and not keep you waiting. And you'll be advised if there are any alterations to your appointment.
You Are Welcome to Meet Your Inspector on Site
You are encouraged to meet your inspector on site. We simply ask that you meet on the property 45 minutes from commencement of your inspection. This allows your inspector to fully concentrate upon completing the most thorough inspection for you without missing any important details. If you are not able to meet your inspector on site, he will telephone you later that day to discuss his findings with you and answer your questions. You will also find your report easier to understand if you've seen the property first-hand through your inspector's eyes.
Please understand that we don't provide quotations to repair any uncovered defects. This would represent a serious conflict of interest and should seriously erode your confidence in your inspector's findings.
Preparing Your Report
Your inspector then produces your report which is subjected to a quality assurance check. We insist that every report is seen by at least two pairs of eyes.
Once you have your report, you are welcome to contact your inspector to discuss any further concerns you may have.
It's that easy...