You are always welcome to be at the inspection.
However, experience has taught us that the best way to communicate with our clients is after they have read their written report. This makes sure that all the relevant information is communicated to you fully before you make any decisions in relation to the property. Please do not make any decisions based solely on what the inspector says to you during, or at the end of the inspection.
It is important that your inspector is not distracted from concentrating during the inspection process so please do not obstruct or interrupt him during the inspection. Also for safety reasons you should keep children and pets away from the inspector while he is working.
Your inspector has been instructed to encourage you to read the report and then to contact the ABIS office if you have any questions rather than to have a verbal report by the inspector at the end of the inspection.
Specifically, we want to ensure that we communicate important issues to in a way that you fully understand. We want to avoid the situation where you make a poor decision because you think a minor defect is worse than it is or vice versa. As there is a lot of information contained in the report that it is not practical for the inspector to cover verbally on site, we ask that you be patient and save your questions until after you have read the report. However, if you are on site and a major and serious defect is identified, the inspector will certainly talk to you about it on site.
We will endeavour to “go the extra mile” to explain any aspects of your report with you should you require it. Your full understanding of your report is important to us.
