Deflection is the degree to which a structural element is displaced or changes shape e.g. bends out of shape or sags under a load. Deflection falls in the category or building defects know as deformation.
We recently had two properties inspected by Tony. Both times he called after the report was sent and discussed the report and his findings with me. I found him to be totally professional and was reassured by his comments. I will certainly use ABIS again in future when purchasing other properties.