Complaints Procedure
If you're unhappy... we're unhappy. Your input is very important to us. We value it as part of our ongoing professional development. We view your constructive criticism as a chance for us to to improve, and grow.
Because we take your input very seriously, your comments are brought to attention of management who review them in light of your inspection report. The inspector responsible for conducting your inspection is also consulted. So that you do not worry unnecessarily, management make every attempt to personally contact you to respond promptly to your concerns . What's more... management follow up with a site visit . We understand that often it's the personal face-to-face contact which is important in dispelling any misunderstandings or resolving issues.
To let us know of any issues you may have... simply complete the form and email it back to us.
Don't forget...we also value knowing that we've done a great job. You can send us your positive feedback by simply completing the form and emailing it back to us.
We also encourage you to seek the advice of the Building Services Authority for a second opinion.
