Because we take your input very seriously, your comments are brought to attention of management who review them in light of your inspection report. The inspector responsible for conducting your inspection is also consulted, so that you do not worry unnecessarily. Management make every attempt to personally contact you to respond promptly to your concerns . What's more, management follow up with a site visit where appropriate. We understand that often it's the personal face-to-face contact which is important in dispelling any misunderstandings or resolving issues.

To let us know of any issues you may have whether positive or negative, please complete this form and send it to us.

We also encourage you to seek the advice of the Building Services Authority for a second opinion.

Go to http://www.bsa.qld.gov.au/

If your concerns cannot be resolved, then written Notice clearly outlining your complaint must be delivered to our office at PO Box 2316 REDCLIFFE NORTH QLD 4020.

If the dispute is not resolved within thirty (30) days from the date that ABIS received the written notice, then the dispute will be referred to the Institute of Arbitrators and Mediators of Australia. This cost of engaging the Institute of Arbitrators and Mediators of Australia shall be met equally by both parties.